Shipping policy

Shipping Policy

SunthetiX

Thank you for shopping with SunthetiX.

We aim to process and ship all orders as quickly as possible so you can begin enjoying your products.

Orders are typically processed within 1–3 business days after payment is received.

Processing times may be longer during product launches, promotions, or holidays.

Once shipped, delivery times typically range between 3–7 business days depending on your location.

Shipping times may vary based on carrier delays or weather conditions.

Once your order has shipped, you will receive a confirmation email with tracking information.

If you do not receive tracking information within several days of placing your order, please contact us at support@sunthetix.com.

Customers are responsible for providing accurate shipping information at checkout.

SunthetiX is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping information, please contact us immediately at support@sunthetix.com.

Once an order has been handed over to the shipping carrier, delivery is outside of our direct control.

If your package appears lost or significantly delayed, please contact us at support@sunthetix.com and we will help investigate with the carrier.

You will receive a shipping confirmation email once your order has been dispatched.